We understand the need for peace of mind and increased flexibility in travel planning right now. To help our valued guests, we offer a special policy.
This cancellation policies are valid ONLY for bookings made between April 1st, 2020 through December 15th, 2020
- Min stay is 2 nights
- Only 30% down is needed to secure the booking at the time of reserving
- Full payment 30 days prior to the arrival date
- All deposits are fully refundable up to 15 days before the arrival date
- Note that bookings paid with a credit card will be refunded 95% of the total.
- Reservations paid by wire transfer will be refunded in full.
- Changes can be made as long as the departure date is on or before December 15th
- Cancellations 14 days before arrival can be rescheduled within 6 months, changes in the rates may apply depending on the season.
Normal Reservation Policy:
Reservation payment policies:
To secure your stay, we require a deposit equal to 50% of the total price of your reservation amount. You can make payment by wire transfer or credit card, there will be additional fees for processing payments via credit cards. The remaining 50% of the reservation amount must be received 30 days prior to your scheduled arrival date. If the 50% deposit was paid with a credit card, the remaining balance will be automatically charged to the credit card on file unless an alternate card is provided to your reservation agent before the due date for the payment.
Reservations must be paid in full at the time of booking if the arrival date is within 30 days calendar.
Reservation cancellation policies:
In the event of cancellation of any stay during any dates, customers may receive full credit on money paid towards a stay in the same property reserved. The guest will have one year from the scheduled arrival date to use the credit towards a stay in the same property at the then applicable rates and availability.
If a cancellation occurs within 30 days of the guests’ arrival date, HRG will keep all funds paid and the guest will not be allowed to reschedule the reservation. Under certain circumstances, HRG may decide to credit the guest all or part of the money paid towards a future reservation.
Damaged or lost item policies:
Guests are expected to leave the property exactly as they found it. If there are any damages to the property, then HRG will charge the credit card on file for the number of damages. Damages include but are not limited to stains on furniture, bed clothing, towels, or carpets. It also includes any damage to any furniture of the property itself as well as any items that are missing. Should we determine the need to charge for any of the reasons listed above, guests will be notified immediately by email and photos of the damage, or missing items will be included. In the interest of supporting this procedure, we track all property inventories with photographs.
Lost and broken or lost keys, Beach Club or gym passes are subject to replacement fees:
• Keys: $90+tax each.
• Beach Club passes: $110+tax each.
• Gym passes: $40+tax each.
Please note that smoking inside the rental property is not permitted. A $1,000+tax penalty for smoking inside any property will be assessed and charged to your credit card.
We provide you with a safety deposit box in the unit to keep and maintain your valuables. HRG will not be responsible for missing items or money during your stay. Please make sure that the front and terrace doors are locked when not in use.
The check-in time is at 3 p.m. and the check-out time is at 12 p.m. For early check-in or late check-out, we charge $50+tax per hour in the condominiums and $100+tax per hour in the villas and homes according to availability.
Each property has a maximum occupancy: Please see above for property’s maximum number of guests allowed.
If you are inviting extra guests to your property, HRG must be notified in advance. These guests will not be permitted to stay past 12 a.m.
The Accidental Damage Protection Plan (ADPP) is not an optional charge. The amount is $55+tax per stay for condominiums and $75+tax per stay on houses and villas; this is a required fee on all rentals. The ADPP protects all occupants in the event of loss or damage to the rental property resulting from you, or others in your party. It does not cover damage as a result of negligence or willful conduct (restrictions apply). Please notify HRG of any damages or lost items during your stay.
All reservations include a $15+tax non-refundable reservation fee. The reservation fee applies to each separate stay, even if multiple stays are booked simultaneously. The reservation fee is automatically added to a reservation and will appear as a separate line item in your statement. This fee helps to cover our 24-hour concierge and maintenance service.
If there are any personal items left at the property it will be notified to you via email, after 30 days the item will be released from the storage and the company will not be responsible.
There will be no refunds given for early check-out.
Tour Cancellation Policy
Guests have up to 60 hours prior to their scheduled tour time to call and cancel with no penalty incurred in most of the cases and depending on the reason. If the guest(s) cancel less than 60 hours prior to their scheduled tour time, a 100% cancellation penalty will apply. Deposits, rescheduled services, and “No Shows” are non-refundable.
HRG Properties & Rentals will not issue refunds due to circumstances beyond our control.
All refunds and cancellation policies are subject to the discretion of the tour operator.
NOTE: During Peak Season our policy changes to 72 hours.
Airport Transportation Cancellation Policy
Reservations for airport transportation must be cancelled 48 hours prior to your scheduled pick-up time or originally scheduled flight arrival time to qualify for a refund. Services may be rescheduled. Rescheduling fees may apply. Cancellations made less than 48 hours are non-refundable.