We understand the need for peace of mind and increased flexibility in travel planning right now. To help our valued guests, we offer a special policy.
This cancellation policies are valid ONLY for bookings made between April 1st, 2020 through December 15th, 2020
- Min stay is 2 nights
- Only 30% down is needed to secure the booking at the time of reserving
- Full payment 30 days prior to the arrival date
- All deposits are fully refundable up to 15 days before the arrival date
- Note that bookings paid with a credit card will be refunded 95% of the total.
- Reservations paid by wire transfer will be refunded in full.
- Changes can be made as long as the departure date is on or before December 15th
- Cancellations 14 days before arrival can be rescheduled within 6 months, changes in the rates may apply depending on the season.
Normal Payment Policy
A 50% deposit is required at the time of the reservation of your Costa Rica vacation rental, payable by bank wire or credit card.
The remaining 50% must be received at least 30 days prior to your schedule arrival date for your Costa Rica vacation.
Insurance Policy for Damages
Policies regarding your security deposit and open incidentals credit card voucher:
There is a $1,000 penalty for smoking inside any residence or condo.
Upon check in guests are required to leave a refundable security deposit (via credit card) and to sign an open voucher to cover any loses ( keys, beach club pass, etc ) or damages. The security deposit will be collected upon arrival and refunded according to our policy after your stay.
• For condominiums $500
• For homes & Villas $1000
The security deposit will be refunded within 72 hours of checkout. Should we determine the need to retain any portion of the security deposit, guests will be notified immediately by email and photos of the damage, or missing items, will be included.
Should an incident occur during your stay in which there is stain, damage to the property, furnishing or items within, please notify the front office and we will give you a written estimate of the repair or replacement costs.
In the interest of supporting this procedure, we track all property inventories with photographs.
Lost keys and broken or lost Beach Club passes are subject to replacement fees. Fees are as follows:
• Keys $90 (re-key fee)
• Beach Club Passes $110 each
Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 30 days away.
During Green & High Season: If the reservation is cancelled 30 days prior to arrival, HRG will only retain 25% (or a minimum of 1 night) of the rental charge. Renter will have the option to use their 25% (or a minimum of 1 night) to reschedule, within a year, in the same condo and upon availability.
During Peak Season if the reservation is cancelled 30 days prior to arrival, HRG will retain 50% of the rental charge.
Renter will have the option to reschedule, within a year, in the same condo and upon availability.
Reschedules will have a penalty of an additional $25
Each unit has a maximum occupancy - If you are bringing guests you will need to notify HRG office in advance. HRG will charge an extra $25 per person.
Tour Cancellation Policy
Guests have up to 60 hours prior to their scheduled tour time to call and cancel with no penalty incurred in most of the cases and depending of the reason. If guest(s) cancel less than 60 hours prior to their scheduled tour time, a 100% cancellation penalty will apply. Deposits, rescheduled services, and “No Shows” are non-refundable.
HRG Properties & Rentals will not issue refunds due to circumstances beyond our control.
All refunds and cancellation policies are subject to the discretion of the tour operator.
NOTE: During Peak Season our policy changes to 72 hours.
Airport Transportation Cancellation Policy
Reservations for airport transportation must be cancelled 48 hours prior to your scheduled pick-up time or originally scheduled flight arrival time to qualify for a refund. Services may be rescheduled. Rescheduling fees may apply. Cancellations made less than 48 hours are non-refundable.