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28 Jul 2022
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Vacations in Los Sueños

Highest Standards in Professionalism & Care 

Imagine the following scenario; you just purchased the perfect investment property in Costa Rica and you are now tasked with finding a team to help with all the maintenance, repairs and potentially even helping secure rental opportunities. Using a property management company has huge advantages for homeowners and finding the right one to fit your needs is a crucial part of the process.

Here at HRG Property and Rentals we understand that finding a professional and trustworthy property management team is of the utmost importance.  At HRG we take great care in making the experience for our homeowners as seamless and carefree as possible, bringing over a decade of experience, servicing our client’s needs with the highest standards of professionalism, knowledge, and attention to detail.

We know that there are many things to consider, but with our expert team, you can have great peace of mind knowing that HRG has your investment in hand, taking care of immediate response needs, regular maintenance, and everything in between.

We recently sat down with our Property Manager, Walter Matarrita, to hear what makes HRG’s Property Management team so special.  Here is what he had to say: 

How long has HRG been in business? 

HRG was founded in 2008 by Michael Hardy.

How long have you been working for HRG ?

My name is Walter Matarrita and I have been working for HRG for 3 years. My previous work experience includes working at Peninsula Papagayo, as well as working with the Four Seasons and the exclusive charming town of Las Catalinas Development at Playa Potrero, as guest service management. I have gained experience from all of the Pacific coast, always working in high end company operations. You can find out more about me and how to contact me here!

What kind of properties do you manage?

At HRG, our property management team manages the best of the best, including ultra luxury homes, villas and condos located within Los Sueños Resort & Marina.

What is your target market in Costa Rica?

Our target market includes exclusive high end customers that need a qualified and trustworthy management company to help them manage their investment properties and second homes.

How large is your operation?

All in all, our operation involves around 100 condos and 15 luxury homes and villas. Our team consists of a 50 person staff that covers all areas of our homeowners needs from accounting, customer service, maintenance and repair. 

What makes you different from other property management companies ?

One of the main differences between our team and other property management companies is that we focus on a select group of exclusive, high end properties. Our team is located onsite which is a huge benefit for homeowners and guests, giving us the ability to respond to requests in a more efficient manner. 

We offer exclusive services with an attention to detail unlike all others, including concierge services for owners and guests alike. Hands down, we are the best in customer service for everything from A - Z, including airport pick ups and stocking the kitchen with groceries, managing everything from the time of arrival to departure.

Do you do preventative maintenance?

Yes, we offer a wide variety of services that will guarantee that your property remains in perfect condition. In addition we are consistently implementing the newest and best practices and tools in the market.

What are your current projects?

We are currently managing all of the homes in our portfolio, in addition to building new houses, and following up on new remodeling projects within Los Sueños Resort. 

What are included in your management services program?

Our Property Management program includes:

  • Manager onsite as your primary contact.

  • Customer and concierge Services.

  • Bills payments. 

  • Detailed monthly statements. 

  • Property basic and advance maintenance. 

  • Cleaning Services.

  • Accounting and taxes services. 

  • Property upgrades.

  • Pool & Gardening.

  • Delivery and ordering assistance (Costa Rica & USA stores)

Why should I choose HRG as my property management ? 

Our property management team is the best in class.  We really care and understand the necessities of each and every one of our homeowners.  We are always working to make sure that we are on top of our industry. Taking care of each homeowner's individual needs. 

If you would like additional information about our property management services, please contact us directly!