Payments and Cancelation Policies
* The security deposit will be collected upon arrival and refunded according to our policy after your stay.
For High and Green Seasons:
A 50% deposit is required at the time of reservation for your Costa Rica vacation rental, payable by bank wire or credit card.
The remaining 50% must be received at least 30 days prior to your scheduled arrival date for your Costa Rica vacation.
For Peak Season:
A 50% deposit is required at the time of the reservation of your Costa Rica vacation rental, payable by bank wire or credit card.
The remaining 50% must be received at least 30 days prior to your schedule arrival date for your Costa Rica vacation.
Insurance Policy for Damages
• Upon check in guests are required to leave a $500.00 refundable security deposit (via credit card) any loses ( keys, beach club pass, etc ) or damages.
• Guests are also required to sign an open voucher for any negligent damages or missing items from their vacation rental unit.
• There will be a $1,000 penalty for smoking inside any residence or condo.
Policies regarding your security deposit and open incidentals credit card voucher : Upon check in, guests are required to post a refundable security deposit. Deposits can be paid in cash or charged on a credit or debit card.
• For condominiums $500
• For homes & Villas $1000
The security deposit covers any damages or lost items. The security deposit will be refunded within 72 hours of checkout. Should we determine the need to retain any portion of the security deposit, guests will be notified immediately by email and photos of the damage, or missing items, will be included.
In the interest of supporting this procedure, we track all property inventories with photographs.
Should an incident occur during your stay in which there is stain, damage to the property, furnishing or items within, please notify the front office and we will give you a written estimate of the repair or replacement costs.
In addition to your security deposit, an open credit card voucher will be required for incidentals.
Lost keys and broken or lost Beach Club passes are subject to replacement fees. Fees are as follows:
• Keys $90.00 ( re-keys fee )
• Beach Club Passes $110 each
During Green & High Season if the reservation is cancelled 30 days prior to arrival, HRG will only retain 25% (or a minimum of 1 night) of the rental charge. Renter will have the option to use their 25% (or a minimum of 1 night) to reschedule, within a year, in the same condo and upon availability.
During Peak Season if the reservation is cancelled 30 days prior to arrival, HRG will retain 50% of the rental charge.
Renter will have the option to reschedule, within a year, in the same condo and upon availability.
This reschedule will have a penalty of an additional $25.
Each unit has a maximum occupancy – If you are bringing guests you will need to notify HRG office in advance. HRG will charge an extra $25.00 per person.
Accidental Damage Protection
The Accidental Damage Protection Plan (ADPP) is not an optional charge for $55,00 (Condos) and $75,00 (Houses) and is required on all rentals. The ADPP protects all occupants in the event of loss or damage to the rental property resulting from you or others in your party; however, it does not cover damage as a result of negligence or willful and wanton conduct (Restrictions apply). You must notify our office of any damage or loss during your occupancy and receive a written copy of your report. Please review the “Accidental Damage Protection Plan” section of the Terms & Conditions, which is part of your lease agreement. This does not replace the security deposit on vacation rentals.
All daily/weekly reservations include an $10,00 charge for non-refundable Reservation Fee. The reservation fee applies to each separate stay, even if multiple stays are booked simultaneously. The reservations fee is automatically added to a reservation and will appear as a separate line item in your statement.
What our customers are saying
Expectations fulfilled! When visiting a new destination, it's always difficult to confirm that the pictures and descriptions are accurate. Having just returned from Casa Tropical, I can assure you that they are. This is a first class, well maintained property. The housemaid and pool/landscape keeper ensured that it remained in that condition throughout our stay. This was no small task given the 7 kids in our party (age 5 - 13). Keep up the good work HRG - we'll be back.John W (Raleigh, NC)
Luxurious ocean view unit that your vacation deserves! Luxurious 2700 square foot unit that comfortably accommodates 6…top-graded kitchen overlooks family area that overlooks 120-150 sq ft patio that overlooks private bi-level pools and entire Los Suenos property…close by either golf cart or walking to Los Suenos Marina, Los Suenos Beach Club, upscale shopping and dining and private beachfront sunsets. Driving distance to Jaco and localized activities, and the HRG staff will help coordinate all if needed. A beautiful unit and service organization that we'll definitely use again!Lou H (Wylie, TX)
Golf, Fishing, Food, Spa, Swim, Beach, Local Flare, what more could you ask for. It was just the place to relax and let your worries fade away into the ocean. I recommend renting a golf cart, makes the resort an easy place to get around. I loved this place and plan on bringing the entire family on the next trip to Costa Rica.Sfaulk (Dallas, Texas)