Payments and Cancelation Policies
* The security deposit will be collected upon arrival and refunded according to our policy after your stay.
For High and Green Seasons:
A 50% deposit is required at the time of reservation for your Costa Rica vacation rental, payable by bank wire or credit card.
The remaining 50% must be received at least 30 days prior to your scheduled arrival date for your Costa Rica vacation.
For Peak Season:
A 50% deposit is required at the time of the reservation of your Costa Rica vacation rental, payable by bank wire or credit card.
The remaining 50% must be received at least 30 days prior to your schedule arrival date for your Costa Rica vacation.
Insurance Policy for Damages
• Upon check in guests are required to leave a $500.00 refundable security deposit (via credit card) any loses ( keys, beach club pass, etc ) or damages.
• Guests are also required to sign an open voucher for any negligent damages or missing items from their vacation rental unit.
• There will be a $1,000 penalty for smoking inside any residence or condo.
Policies regarding your security deposit and open incidentals credit card voucher : Upon check in, guests are required to post a refundable security deposit. Deposits can be paid in cash or charged on a credit or debit card.
• For condominiums $500
• For homes & Villas $1000
The security deposit covers any damages or lost items. The security deposit will be refunded within 72 hours of checkout. Should we determine the need to retain any portion of the security deposit, guests will be notified immediately by email and photos of the damage, or missing items, will be included.
In the interest of supporting this procedure, we track all property inventories with photographs.
Should an incident occur during your stay in which there is stain, damage to the property, furnishing or items within, please notify the front office and we will give you a written estimate of the repair or replacement costs.
In addition to your security deposit, an open credit card voucher will be required for incidentals.
Lost keys and broken or lost Beach Club passes are subject to replacement fees. Fees are as follows:
• Keys $90.00 ( re-keys fee )
• Beach Club Passes $110 each
During Green & High Season if the reservation is cancelled 30 days prior to arrival, HRG will only retain 25% (or a minimum of 1 night) of the rental charge. Renter will have the option to use their 25% (or a minimum of 1 night) to reschedule, within a year, in the same condo and upon availability.
During Peak Season if the reservation is cancelled 30 days prior to arrival, HRG will retain 50% of the rental charge.
Renter will have the option to reschedule, within a year, in the same condo and upon availability.
This reschedule will have a penalty of an additional $25.
Each unit has a maximum occupancy – If you are bringing guests you will need to notify HRG office in advance. HRG will charge an extra $25.00 per person.
Accidental Damage Protection
The Accidental Damage Protection Plan (ADPP) is not an optional charge for $55,00 (Condos) and $75,00 (Houses) and is required on all rentals. The ADPP protects all occupants in the event of loss or damage to the rental property resulting from you or others in your party; however, it does not cover damage as a result of negligence or willful and wanton conduct (Restrictions apply). You must notify our office of any damage or loss during your occupancy and receive a written copy of your report. Please review the “Accidental Damage Protection Plan” section of the Terms & Conditions, which is part of your lease agreement. This does not replace the security deposit on vacation rentals.
All daily/weekly reservations include an $10,00 charge for non-refundable Reservation Fee. The reservation fee applies to each separate stay, even if multiple stays are booked simultaneously. The reservations fee is automatically added to a reservation and will appear as a separate line item in your statement.
What our customers are saying
Great Condo, beautiful view, close to all amenties. The condo was as described on the website, and 5 star accommodations. Staff were friendly and helpful, and all our requests were fulfilled. Condo was equipped with all your needs. We had one problem with the faucet in master bedroom, within 30 mins maintenance were there to fix it. Would certainly recommend the condo to stay, and with access to the private Beach Club pool, bar its an added attraction. We made the most of the pool, and Jacuzzi, which was landscaped beautifully. Within a short distance of the marina, and Hook Up Restaurant/Bar which we loved, as we fished most days. Security was great at the gate- suggest hiring a golf cart which can be used to go to the nearby grocery store. Wish we were still there, recommended it to our family and friendsKaren B (Huston, TX)
An amazing family vacation! Resort was extremely safe and absolutely beautiful. The discription and photos of resort and condo were very accurate. I would highly recommend this property. All of the activities that we did were great. We zip lined, rented ATV's, went on a crocadile boat and went offshore fishing. All of these activities were an amazing experience. We spent the day at Hermosa Beach and Jaco beach where my kids surfed and bodyboarded. The restaurants in Los Suenos were ver very good. The El Pelicano which is 2 minutes outside Los Suenos was also very good. The high light of our dining experience was Adventure Dining. Words can not explain that evening!! Recommended for: Girls getaway, people with disabilities, families with young children, sightseeing, age 55+, families with teenagers, tourists without a car, adventure seekers, romantic getaway.Finn (Sea Girt, NJ)
My colleague and I traveled to Costa Rica to spend learning time on an agricultural clean-fuel plantation. We didn't have time to thoroughly enjoy the beauty and facilities of the Los Suenos Condo provided for us, but it was a beautiful facility indeed. Everything was sparkling clean and in excellent condition. The grounds were spectacular, beautifully manicured and clean. The restaurants were excellent. All the people we met, from the rental office to gate guards and service people seemed intent on giving us a grand experience. We had a great stay at Los Sueños.Jeremy Thompson (River Falls, WI)